How can we help with your licensing program?
Guides, launch checklists and answers for DocuPet licensing administrators.
200+How-to articles
500+Administrators DocuPet Certified
220+Partner organizations served
5M+Pets protected
Browse by topic
All 16 topics-
Getting Started
6 articlesWelcome to DocuPet! DocuPet terminology Administrators vs. pet owners: who sees what Common error messagesView all in Getting Started -
Orders & Payments
16 articlesAdd an additional fee or late fee Order summary, receipts & statuses What is a pending order? Process split paymentsView all in Orders & Payments -
Pet Owner Accounts
20 articlesLicensing process: new pet owner How sign-in works for pet owners Pet owner account overview Use the Pet Owner Record Search toolView all in Pet Owner Accounts -
Licensing
21 articlesPlace a license order or renewal Find a license product in the selection dropdown License a service animal Out-of-jurisdiction licensingView all in Licensing -
Data Management
8 articlesDuplicate data/account overview Use the pet owner merge tool Avoid duplicate accounts DocuPet technical FAQView all in Data Management -
Administrator Account Management
10 articlesCreate a new administrator account Log in to your administrator account Forgot password & password expiry Administrative users: permissions overviewView all in Administrator Account Management -
Launch Hub
58 articlesKey deliverables for launch Testing your historical licensing data Pre and post launch considerations Operational considerationsView all in Launch Hub -
DocuPet Certified
5 articlesIntroducing DocuPet Certified DocuPet Certified: where to start How to enroll in courses Access your certificatesView all in DocuPet Certified -
Document Management
10 articlesRabies Vaccination Records (RVR) overview Add a rabies or sterilization proof Upload and edit miscellaneous proofs Document verification: license status flowView all in Document Management -
View all in National Animal Shelter Network (NASN)
National Animal Shelter Network (NASN)
6 articles -
Communications
6 articlesRenewal communications overview Temporary license / extension communications French communications overview Spanish communications overviewView all in Communications -
View all in Marketing & Promotion
Marketing & Promotion
22 articles -
View all in Canvassing
Canvassing
17 articles -
Reporting and Analytics
11 articlesRemittance overview Download an organization sales report Organization remittance report License Recovery ProgramView all in Reporting and Analytics -
View all in Pets & Pet Profiles
Pets & Pet Profiles
18 articles -
Authoritative Address (AA) Tool
12 articlesAA Tool overview Search for an authoritative address Add a new authoritative address Licensing vs mailing address / PO boxView all in Authoritative Address (AA) Tool
10 more topics
Including Launch Hub, DocuPet Certified, Document Management and more.
LAUNCH HUB
Your launch checklist, by program type
Choose your licensing program to see the guides your team needs before and after launch.
- 1 Key deliverables for launchWhat DocuPet needs from your team, and when.
- 2 Test your historical licensing dataCheck imported records before go-live.
- 3 Pre and post launch considerationsWhat to plan for on either side of launch day.
- 4 Operational considerationsDay-to-day workflows for your staff.
- 5 Marketing overviewTelling pet owners about the new program.
- 6 Reporting & remittanceHow reports and payments to you work.
- 1 Key deliverables for launchWhat DocuPet needs from your team, and when.
- 2 Test your historical licensing dataCheck imported records before go-live.
- 3 Pre and post launch considerationsWhat to plan for on either side of launch day.
- 4 Operational considerationsDay-to-day workflows for your staff.
- 5 Marketing overviewTelling pet owners about the new program.
- 6 Reporting & remittanceHow reports and payments to you work.
- 1 Key deliverables for launchWhat DocuPet needs from your team, and when.
- 2 Test your historical licensing dataCheck imported records before go-live.
- 3 Pre and post launch considerationsWhat to plan for on either side of launch day.
- 4 Operational considerationsDay-to-day workflows for your staff.
- 5 Marketing overviewTelling pet owners about the new program.
- 6 Reporting & remittanceHow reports and payments to you work.
- 1 Key deliverables for launchWhat DocuPet needs from your team, and when.
- 2 Test your historical licensing dataCheck imported records before go-live.
- 3 Pre and post launch considerationsWhat to plan for on either side of launch day.
- 4 Operational considerationsDay-to-day workflows for your staff.
- 5 Marketing overviewTelling pet owners about the new program.
- 6 Reporting & remittanceHow reports and payments to you work.
- 1 Key deliverables for launchWhat DocuPet needs from your team, and when.
- 2 Test your historical licensing dataCheck imported records before go-live.
- 3 Pre and post launch considerationsWhat to plan for on either side of launch day.
- 4 Operational considerationsDay-to-day workflows for your staff.
- 5 Marketing overviewTelling pet owners about the new program.
- 6 Reporting & remittanceHow reports and payments to you work.
DocuPet Certified
Browse all courses
Become the DocuPet expert your community counts on
Free, hands-on courses built from real licensing and reunification programs. Earn a Certified Pro credential your team can see.
500+Administrators certified
300+Lessons across all tracks
FreeEvery course, every track
PICK YOUR TRACK
Licensing CertifiedNew to DocuPet? Start here: the basics of selling licenses.
33 lessons · Free
Certified Pro – 365Advanced tools for 365 licensing program admins.
32 lessons · Free
Certified Pro – Calendar YearAdvanced tools for Calendar Year program admins.
31 lessons · Free
Certified Pro – 365 with Rabies RequirementsFor 365 programs with rabies requirements.
38 lessons · Free
NASN CertifiedReunite lost pets with the National Animal Shelter Network.
40 lessons · Free
External License ProgramLicense pets at your community events.
15 lessons · Free
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