Renewal Communications Overview

Overview:

The Licensing Communication System allows us to send licensing-related communications via letter mail, email and automated phone calls to Pet Owners and Residences in the DocuPet database.

Communications are dynamically generated via the DocuPet system and are automatically scheduled and sent based on license expiration dates. 

DocuPet’s pre and post expiration emails are part of our regular communications flow for all pet owners that have an email address on file. These emails contain content reminding the pet owner that  their pet’s license is up for renewal and or has since expired and needs to be repurchased. 

Each letter communication is accompanied with renewal instructions based on the Pet Owner's Account.

Online Access Codes:

On our letter communications, we include a one time use online access code which pet owner’s will use to activate their online account. 

Letter/Email Examples:

 

Pet Owner Renewal Reminders:

You can locate and view all renewal reminders that have been sent or are scheduled to be sent to a Pet Owner from the 'Renewal Reminders' section of their Pet Owner profile.

How-To:

1. On the main page, go to “Pet Owner Record Search” and type in the first and last name of the pet owner you’re looking for. 

2. Click on the Pet Owner’s name to access their DocuPet profile.
   
    
3. On the left hand side, scroll down to “Renewal Reminders”

4. This is where you can find all the renewal communications sent and/or scheduled to be sent. All sent email and letter communications will have a hyperlinked copy of the exact communication that was sent to the Pet Owner.
   
   

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