Remittance Overview

This article outlines the steps and requirements of DocuPet’s monthly remittance process. Please review carefully to ensure smooth and timely financial reconciliation. 

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Invoice Schedule

• Remittance invoices are issued on the 15th of each month (or the preceding business day if the 15th falls on a weekend or holiday).
• Invoices reflect all transactions from the previous calendar month. This timing allows DocuPet to finalize reporting and apply any necessary adjustments, such as cancellations or refunds, before closing the month.

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Invoice Delivery

• Invoices are sent from [e-mail] to the designated remittance contact provided during the implementation process.
• Partners are encouraged to review the invoice alongside the Remittance Report available in the DocuPet reporting tool to ensure accuracy. 

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Approval & Payment

• DocuPet requires the invoice to be signed and returned via email to [e-mail].
• Payment will not be released until a signed invoice is received.

For help accessing the Remittance Report, please refer to this helpdesk article.

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Refunds

• Any refunds issued by DocuPet for funds already remitted to the organization will appear as a bill-back on the next month’s invoice.

Note: Refunds are not currently reflected in the online remittance reports.