Document Verification System - License Status Flow

The Document Verification System (DVS) is a tool used by administrators to review, approve, or reject documentation uploaded by Pet Owners that supports specific pet license types or exemptions. It plays a crucial role in ensuring that pet owners meet all necessary criteria for licensing.

How it works:

Verification of Proof Documents

When a Pet Owner uploads proof documentation for review and proceeds to purchase a license, that license will reflect on the administrator side of DocuPet with a status of ‘incomplete’ while the proofs are awaiting review.

• The Pet Owner's account (from the Pet Owner's side) will reflect the license as 'waiting for for your licensing organization to review proof documentation.

  

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Admin Review Queue
When a user submits a document during the licensing process, it enters a pending queue in the DVS, where admin staff can:

• View the uploaded files

• See relevant license details

• Approve or reject the documentation

• Leave internal notes for tracking or audit purposes

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Automated Status Updates
Once a document is verified or rejected:

• The system automatically updates the license status.

• If rejected, the pet owner is notified and prompted to resubmit valid documentation.

• If approved, the license enters an 'active' status.