Overview
This article outlines the key differences between what Administrators (via the Admin side of DocuPet) and Pet Owners (via the Pet Owner facing side of DocuPet) can view and manage within the DocuPet platform.
Understanding these distinctions helps ensure clear communication and accurate support when assisting users. By recognizing the access levels and permissions available to each role, Admins can better guide pet owners and maintain consistent use of the system.
For additional guidance when supporting pet owners, we recommend reviewing our Pet Owner Helpdesk articles. These resources provide step-by-step instructions and helpful visuals that can be shared directly with pet owners to help them navigate their accounts.
| Feature / Function | Admin Access |
Pet Owner Access |
| View Pet Profile | ✓ | ✓ |
| Add/Edit Pet Details | ✓ | ✓ |
| Update Pet Status | ✓ | ✓ |
| Add Pet flags (service animal, dangerous animal, etc.) | ✓ | ✕ |
| Add/remove pet photos | ✕ | ✓ |
| Upload proof documents | ✓ | ✓ |
| Approve/reject proof documents | ✓ | ✕ |
| View Pet/ Pet Owner Notes | ✓ | ✕ |
| Add/Edit Pet Owner Record | ✓ | ✓ |
| Update Pet Owner Status | ✓ | ✕ |
| Opt in/out of marketing communications | ✓ | ✓ |
| Update Privacy Settings | ✕ | ✓ |
| Merge Pet Owner/Pet Accounts | ✓ | ✕ |
| Add/edit/view address data in the authoritative address tool | ✓ | ✕ |
| Update Address on Pet Owner Account | ✓ | ✓ |
| Add Administrative Contact/Pet Guardian | ✓ | ✓ |
| View Activity Tracker | ✓ | ✕ |
| Report a pet lost | ✕ | ✓ |
| Receive Lost Pet Alerts | ✓ | ✓ |
| Public Profile Opt In (Lost Pet) | ✕ | ✓ |
| Opt in to share profile with National Animal Shelter Network | ✕ | ✓ |
| Order Replacement Tags | ✓ | ✓ |
| Order Designer Tag | ✓ | ✓ |
| View Order History | ✓ | ✓ |
| View Order Status | ✓ | ✓ |
| View/Print License Proof | ✓ | ✓ |
| License Transfer/Transfer of Ownership | ✓ | ✕ |
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