Welcome To DocuPet!

Overview

Welcome to the DocuPet system! 

As an administrator with a partnering organization, you will use DocuPet to facilitate pet-licensing in your community.

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Getting Started: Training & Guides

In order to familiarize yourself with the DocuPet System, please review the following training materials and video tutorials:

• Administrative Users & Permissions Overview

• How To Use the Pet Owner Record Search

• How To Add a Pet

• How To Add A Pet Owner

• How To Place an Order for a License or Renewal

• How To Validate an Address

• How Do I Remove a Pet?

• Renewal Communications Overview

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Certificate Approval: Spay/Neuter & Rabies

If part of your role involves reviewing and approving documentation, please refer to this guide:

• How To Approve/Reject Proof Documents

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Sales & Reporting Tools

If you’re responsible for license sales and financial reconciliation, you may have access to vendor reporting features:

• Reporting Access Overview

• Organizational Sales Financial Support

• How To Download a License Sales Report

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When to Contact DocuPet Administrator Support

Our support team is always available to help. Please reach out for assistance in the following scenarios:

• How To Cancel an Order

• How To Change the Payment Method

• How To Change the Vendor

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FAQs & Additional Resources

You can find answers to frequently asked questions directly within the DocuPet dashboard. These are tailored to your organization’s licensing program:

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Learn More About DocuPet for Pet Owners

To explore what DocuPet offers from the pet owner’s perspective, visit your organization’s custom DocuPet website. This is where pet owners in your community will go to create accounts, license pets, and access pet-related resources.

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Directing Pet Owner's to DocuPet's Customer Care Team

Pet Owner's in your community can reach out to DocuPet's Customer Care Team if they have any questions or need assistance.

Please do not hesitate to share Customer Care's contact information with Pet Owner's in your community.
Canada:                                                United States:

Phone: [phone]                    Phone: [phone]

Email: [e-mail]                  Email: [e-mail] 

Pet Owner's also have access to DocuPet's Pet Owner Help Centre - a comprehensive knowledge base curated specifically to educate and assist Pet Owner's in navigating their DocuPet journey.