How to Reset the Admin Password for a Staff Member

Overview / Use Cases:

There may be situations where an Administrator requires assistance resetting their password. This process is to be followed when an Administrator is unable to reset their own password, when a password reset email has not been received after it was requested, or when an Administrator needs to reset another Admin User’s password on their behalf.

 

How-To: 

1. On the main Dashboard go to "Organization Management" and select  "Administrative Users"

2. Search the Administrative User by name or email address in the search field and select “Edit” next to the user record on the right side of the screen.


3. Scroll down to “Create Password” to create a new password for this administrator. It is recommended to use their emailaddress123 (all lowercase) as a temporary password. 

(Example: [e-mail]123)  


 

4. Now select “Save”. Encourage the staff member to change the password to a more secure credential upon their first re-login. How to Reset your DocuPet Admin Account Password

Important Considerations:

• Administrative Users must have a valid password in order to log in to DocuPet.

• The "Manage Administrative Users" permission must be enabled on an Administrator’s account in order to edit permissions or reset passwords for other Administrators.

• When resetting a password, it is best practice to use the administrator's email address (all lowercase) as a temporary password.

• Once logged in, the user should navigate to "Account Settings" and scroll down to create a new password.

• Password requirements:

  • Must be at least 14 characters in length.

  • Cannot be the same as the current or a previous password.

• Passwords will automatically expire every 6 months for security purposes.