Overview
An Authoritative Address is a residential address that has been approved for licensing within your organization's jurisdiction. In most cases, you will not need to add new authoritative addresses. Prior to launch, DocuPet imports all existing residential addresses within your jurisdiction from your organization's GIS data. A new authoritative address should only be added when a new home, subdivision, apartment building, or other residential dwelling has been built and is not yet included in your organization's address database. Once added, the address can be validated on a pet owner's account, allowing licensing to proceed.
Let's Begin!
Step 1: Open the Authoritative Address Tool
1. From the Administrator Dashboard, scroll down to Data Management / Administration.
2. Select Authoritative Addresses.
Step 2: Search for the Address
Before adding a new address, you must complete a search to prevent duplicate address records.
You can search using:
House number and street name.
Street name only.
Tip: Less is more. For example, searching "Adobe" will return more results than searching "Adobe Drive", which may not match the stored address format exactly.
If desired, you can also select a specific Address Source, or leave this field blank to search across all available sources.
Step 3: Add the New Address
If the address does not appear in the search results:
1. Click on Add Authoritative Address.
2. Confirm the correct Organization and Jurisdiction are selected.
Important: If your organization licenses multiple jurisdictions, be sure to select the correct jurisdiction, as this determines which license types and fees will be available for that address.
Step 4: Enter the Address
Use the Type-Ahead address search to locate the new address.
If the address is not available in the Type-Ahead suggestions:
1. Select Address Not Found.
2. Enter the address manually.
You do not need to enter the Latitude or Longitude. These values are generated automatically after the address is created.
Once you've confirmed all information is correct, click Add Address.
A green confirmation banner will appear indicating the address was successfully added.
Step 5: Add Unit Numbers (If Applicable)
If the address is an apartment, condominium, or other multi-unit dwelling:
1. Enter the unit number in the appropriate field.
2. Select the correct unit type from the dropdown.
3. Click on Add.
The unit will immediately become part of the authoritative address record.
What's Next?
Once the address has been added, it can be used when updating or creating a pet owner's account. The address can then be validated, allowing licensing to proceed normally.
Tips & Best Practices
Search Before You Add
Always search for an address before creating a new one. This helps prevent duplicate authoritative address records.
The Type-Ahead Search Doesn't Search Your GIS Data
The Type-Ahead feature uses USPS/Canada Post address data to help format addresses correctly. It does not indicate whether an address already exists in your organization's GIS database.
Latitude and Longitude Are Automatic
There is no need to manually enter latitude or longitude. These values are automatically generated after the address has been added.
Only Add New Residential Addresses
The Authoritative Address tool is intended for newly built residential properties that are not yet included in your organization's GIS data. Existing addresses should already be available within the system.
Validation Process
If the address is not manually validated on the pet owner's account, it may take up to 24 hours for the system to automatically match it. DocuPet performs a daily check to match unvalidated addresses against newly added or updated GIS records. To avoid this delay and allow licensing to proceed immediately, we recommend validating the address directly through the pet owner's account.
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