Adding A New Authoritative Address

How To:

You must complete a search for an authoritative address before being able to add it into the system in order to prevent duplicates from being created.

1. On the main dashboard, scroll down to Data Management / Administration 

2. Click on “Authoritative Address”

3. Enter any of the address search fields. Remember: less is more! 

• Example: The address may be entered as Adobe Dr versus Adobe Drive. Unfortunately, these would not be a match in our system. To increase your chances of finding the correct address, type in Adobe only.
  
  

4. If the search does not populate the address you are looking for, you will then be able to add the authoritative address by selecting "ADD AUTHORITATIVE ADDRESS" in the upper right-hand corner.

5. When adding an authoritative address your organization will be preselected. If your organization issues licenses for multiple jurisdictions you will need to select the jurisdiction that corresponds with the address you are going to add. This is important to ensure the correct jurisdiction is selected as this will determine what license fees are served based on that jurisdiction. 

6. To add the address, you have the option to use the type-ahead address search. Remember, this populates any addresses held in the Canada Post or USPS mailing system. If the address you need does not populate in the type ahead, you can manually add it into the fields below. (Note: you do not need to enter the latitude and longitude for the address - the system will populate this itself once you have added the address.) 
Once the correct address is entered, and you've double checked spelling, abbreviations, etc. click "Add Address".

• If at any time you want to clear the form and start again or cancel adding an address select "Clear Form" or "Cancel".

7. Once added, a green banner will appear stating the address was added successfully. 


 

8. Please check the address entered is correct. If anything is incorrect you will have the ability to make the necessary changes and select "Save".

9. Once the address is added, you can proceed with adding the address to a pet owners account and validating it. Select "Pet Owner Record Search" and search for the pet owner you were attempting to validate, and continue as normal.

Important Considerations: 

• Type Ahead Functionality: You may notice that as you start to type addresses into the DocuPet system, pre-populated options become available to select from. This does not mean an address is in your GIS database! That functionality uses a separate software to help ensure the addresses that are entered into the system are in a format that is deliverable by USPS/ Canada Post. Some of these addresses may even be out of state, so you will need to be diligent that you’re selecting the correct address or you could move the pet owner out of the jurisdiction and therefore will be unable to sell them a license. 
   

• Validation Process: It can take the system up to 24 hours to match this address with a pet owner address if you do not validate the address manually through the pet owner account. Our system will run a daily check on any unvalidated addresses in an effort to match them to any new or updated GIS records but manual validation is encouraged to avoid this delay.