How to Cancel a License

Use Cases:

If the order associated with the license you are cancelling also needs to be cancelled, you will need to contact Administrator Support to cancel the order.

How-To:

1. Navigate to the Pet Owner Account using the Pet Owner Record Search Tool.

2. Navigate to the 'Licenses' section of the Pet profile within the Pet Owner's account. Click on the hyperlinked License Name.

3. From the dropdown menu beside Status, change the Status from "Active" to "Canceled"

4. Click the Save button at the bottom of the page.

5. The cancelled license will now be reflected on the Pet's Profile. 

*Remember: If there was an order associated with the License you are cancelling, you must reach out to Administrator Support to cancel the associated order. How to Contact Administrator Support.