Editing Pet Owner Contact Information During The Ordering Process

How To:

1. On the main page, click on “Pet Owner Record Search” and type in the first and last name of the pet owner you’re looking for. 

2. From there, you’ll click on the pet owner’s name to access their DocuPet profile.

3. Scroll down and click on “New Order”.



4. Now that we’re on the ordering page, scroll down and select “Confirm License Details and Add to Order”.



5. Next, take this opportunity to confirm that the information on the account is correct. Select the “Edit” button in order to make changes to the Pet Owner’s information.



6. Once here, use the “Type Ahead Functionality” to select the correct address to add to the account. There is also the option to add the address manually. 

7. When you select the new address, a green checkmark will appear beside the address.

• If the address shows that it is out of jurisdiction, confirm by using the Authoritative Address Tool. Refer to this article if necessary: Adding A New Authoritative Address
• For any additional assistance, reach out to Administrator Support. 

8. From here, you will scroll down and select “Save Changes”.


9. You’ll then be brought back to the initial step in the ordering process, and you’ll select, “Contact Details are Correct”.


10. You can proceed with the ordering process as normal from this stage. 

• If you need assistance with the ordering process, refer to “How To Place An Order For A License Or Renewal”.